Contact us

Get in touch

We’re here to help with your account, billing, privacy requests, refunds, and printed-copy questions. The fastest way to reach us is email.

Email

Write to support@aichildrenbook.com.

We reply within 1 business day (Monday–Friday, excluding public holidays). Most families hear back the same day.

That address is the inbox we monitor. Please don’t send support requests to other addresses — they may not be seen.

What to include

To help us help you faster, please include:

• The email address on your account
• The book title or ID, if your question is about a specific story
• For billing or refunds, the order or receipt number (never your card number)

Helpful subject lines: Account help, Billing question, Delete my data, Refund request, or Print quote.

For a privacy or deletion request, send the email from the address on the account so we can verify it’s you.

Printed copies

If you’ve already created a book, open the reader or My Books and choose Order a printed copy. The form collects binding, quantity, shipping region, and contact details. It’s a quote request only — we won’t charge you or start production until you approve the final terms.

Keep your family safe

Please don’t send passwords, payment-card numbers, or extra copies of children’s photos. When you write from your account email, we already have what we need to look up your request.